Deep Dive

Cost Per Close

Where every dollar goes and what it brings back

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How We Track This

Source Attribution

Every lead that comes in gets tagged by which form they filled out. Google leads use the Google form, Meta leads use the Meta form, and organic visitors use the main website form. When that lead closes, we know exactly which campaign brought them in.

Source Mapping

What Each Source Means

🔍
Google, adwords, Quick Quote Google — SGM Water Delivery campaign (your original Google campaign)
📍
GoogleNJ, Quick Quote Google North NJ — North Jersey Google campaign (the new expansion)
📱
Meta, Facebook, Quick Quote Meta — Facebook/Instagram ads — original territory
📍
MetaNJ, Quick Quote Meta North NJ — Facebook/Instagram ads — North Jersey
🌐
Quick Quote Main Page — Organic search and direct visitors — no ad cost
🔄
Self, Self-Service Sign Up — Existing customers reordering — no ad cost
Google Ads — Cost Per Close

SGM vs North Jersey

SGM Water Delivery

$3,622 Spend (2 wks)
24 Closed Customers
$151 Cost Per Close

North NJ Search

$3,643 Spend (2 wks)
19 Closed Customers
$192 Cost Per Close

North NJ costs $41 more per close — not a huge gap for a brand new market

Meta Ads — Cost Per Close

Original vs North Jersey

Meta Original

~$598 Spend (2 wks)
7 Closed Customers
~$85 Cost Per Close

Meta North NJ

~$398 Spend (2 wks)
5 Closed Customers
~$80 Cost Per Close

Meta is performing well in both territories at under $100/close

Full Picture

All Customer Sources (Mar 10–23)

Google SGM 24 closes — $151/close
Google North NJ 19 closes — $192/close
Meta (original) 7 closes — ~$85/close
Meta (North NJ) 5 closes — ~$80/close
Organic/Direct 24 closes — $0
Self-Service 32 closes — $0
Unknown/Other 5 closes

116 total closes tracked in this period across all pipelines

Where Closes Come From

Customer Mix (Mar 10–23)

Self-Service 32 closes
Google SGM 24 closes
Organic/Direct 24 closes
Google North NJ 19 closes
Meta (all) 12 closes
Unknown 5 closes

Nearly half your closes (48%) come from self-service + organic — zero ad cost

The Key Insight

Why Did Closes Drop?

North Jersey's cost per close ($192) is higher than SGM ($151), but not dramatically. The real finding is that both campaigns are severely budget-limited — SGM only shows for 20% of available searches, and North NJ shows for 36%. You're leaving customers on the table in both markets. The close drop is likely a mix of the new market's lower close rate, natural period-to-period variation, and the fact that source tracking has gaps (some closes can't be attributed to a specific campaign).

Budget Reality

Both Campaigns Are Throttled

SGM Impression Share 20%
SGM Lost to Budget 70%
North NJ Impression Share 36%
North NJ Lost to Budget 45%

When someone searches for water delivery, your ad doesn't show 70% of the time in SGM and 45% in North NJ

Options

What We Can Do

Option A: Increase total budget

Both campaigns are converting and closing. More budget = more of both territories without sacrificing either.

Option B: Shift budget back to SGM

SGM closes at $151 vs $192 for NJ. If you want to maximize closes per dollar right now, weight SGM heavier.

Option C: Hold steady and monitor

North NJ is a new market that may improve as brand awareness builds. First weekly report comes Monday with fresh data.

Bottom line: both campaigns are working and both are budget-limited. North NJ costs a bit more per close, which is normal for a new market. The question is whether to invest in growing that territory or maximize your proven one. Weekly reports start Monday — you'll see this data every week going forward.

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